Widerrufsrecht

Return Policy

At Hoodiful, each item is custom-made and personalized specifically for you. Because of this, we do not accept returns, refunds, or exchanges for reasons such as change of mind, personal preference, or incorrect size selection.

Please review your order carefully before placing it. We provide a size chart on our product pages so customers can check measurements in advance. If you are unsure about sizing or have any questions before ordering, please contact us at info@hoodiful.com and we will be happy to help.

Returns and refunds

Due to the personalized and made-to-order nature of our products, we do not accept returns or offer refunds for:

  • incorrect size chosen by the customer

  • change of mind

  • personal preference

  • ordering by mistake

  • delays outside of our control after shipment

  • any custom-made or personalized item that is delivered as ordered and without defect

Damaged, defective, or incorrect items

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong item, contact us within 7 days of delivery at info@hoodiful.com with:

  • your order number

  • a description of the issue

  • clear photos showing the problem

If your claim is approved, we will offer an appropriate solution, which may include a replacement or refund.

Cancellations

Because orders are processed quickly and made specifically for each customer, order cancellations or changes are only possible before production has started. Once production has begun, the order can no longer be cancelled or changed.

Exchanges

We do not offer exchanges for custom-made items, including exchanges for a different size, color, or design, unless the item arrived damaged, defective, or incorrect.

EU customers

If your order is made to your specifications or clearly personalized, it is not eligible for cancellation or return under the 14-day cooling-off period applicable to many EU consumer purchases.

Contact

If you have any questions before placing your order, please contact us at info@hoodiful.com.

If you believe there is an issue with your order, email us at info@hoodiful.com and we will review it as quickly as possible.